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When a civil-rights complaint is closed,

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the closure letter is a record, not the whole answer.

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OCR transaction CU-26-656216 names Guardiantrac,

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doing business as GT Independence.

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The June second letter says OCR reviewed the allegations,

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would not investigate,

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and closed the complaint with no further action.

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The letter does not identify the allegations

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or give a detailed legal and factual basis.

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That does not show what internal screening occurred,

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and it is not a finding that anyone violated the law.

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Preserve the complaint, attachments, delivery receipts,

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closure notice, and follow-up requests.

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Ask in writing what issue was reviewed, what rule applied,

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whether a referral occurred, and what options remain.

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A transaction number proves neither investigation nor wrongdoing.

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A closure is not testimony, an audit, or a merits decision

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unless the document says so.

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Read the source-linked record at david-medeiros.com.
